FAQs
Questions we hear all the time.
Quick answers about our lemon clitoral vibrators and adult toys. Can't find what you need? Email [email protected] — a real human replies within a day.
Shipping & delivery
How discreet is your packaging?
Plain unmarked box with no logos or branding. Return address shows 'HLN Group, LLC.' Custom forms use the parent company name for complete privacy.
How fast do you ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) is available at checkout. International orders ship in 5–10 business days with duties paid upfront.
Do you deliver worldwide?
Canada, the UK, Australia, and the EU. All duties and fees are included at checkout—no surprises on arrival.
Returns & warranty
What's your return policy?
30 days, full refund, free return shipping. We accept returns even on used products. Returned items are recycled and never resold.
What warranty comes with your toys?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, and silicone separation. Repairs and replacements are free.
What if my toy arrives damaged?
Email [email protected] with a photo and order number. We send a replacement the same day, with a prepaid return label.
Materials & safety
What are your toys made from?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, and lithium-ion battery. All products are phthalate-free, BPA-free, and latex-free.
Are your toys waterproof?
Yes — IPX7 rated and fully submersible up to 1 meter for 30 minutes. Safe for showers, baths, and poolside play.
How quiet are the vibrators?
33–48 dB depending on intensity—quieter than a whispered conversation. All noise levels are verified by an audiology lab.
Using your toys
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Fully charges in 90 minutes via the included USB-C magnetic base.
How do I clean my toy?
30 seconds of warm water, a drop of mild soap, then pat dry. Full instructions on the [Care & Cleaning](/care) page.
Can I take it while traveling?
Yes — TSA-friendly with included silk pouch and travel lock. Hold the button for 5 seconds to prevent accidental activation.
Didn't find your answer? Email [email protected] — we update FAQs weekly based on customer questions.